Privacy policy
This Privacy Policy describes how allbirdsax.shop collects, uses, stores, shares and otherwise processes personal information when individuals visit our website, communicate with us, create or use an account where available, make a purchase or otherwise interact with our services.
For the purposes described in this Privacy Policy, allbirdsax.shop is responsible for the personal information that it determines how and why to process in connection with the operation of the store.
Questions or privacy requests may be sent to:
Email: info@allbirdsax.shop
Our Commitment to Privacy
We recognise the importance of handling personal information responsibly.
We aim to process personal information lawfully, fairly and transparently and to collect information that is reasonably relevant to the purposes for which it is processed.
This Privacy Policy is intended to explain the types of information we may process, why we process it, the circumstances in which it may be shared and the rights available to individuals under applicable data-protection law.
UK GDPR transparency requirements generally require organisations to explain matters including their processing purposes and lawful bases.
Personal Information We May Collect
Depending on how you interact with allbirdsax.shop, we may collect information such as your name, billing and delivery information, email address, telephone number where provided, order details, products purchased, transaction information, customer-service communications and account information.
We may also receive technical and usage information associated with your interaction with our website, including IP address, device type, browser information, operating system, referring pages, pages viewed, interaction information and cookie or similar-technology data.
Where you communicate with customer support, we may process information contained in your communication and any photographs, documents or other materials you voluntarily provide in connection with an order or enquiry.
Information Collected Through Orders
When you place an order, we process information required to administer the transaction.
This may include identifying information, contact details, delivery information, products ordered, order value, payment status, fulfilment information and communications concerning the transaction.
Payment information may be processed by Shopify and/or third-party payment processors. Depending on the payment method, we may receive transaction confirmations or limited payment-related information rather than complete payment-card credentials.
Information Collected Automatically
When you use our website, certain information may be collected automatically through server logs, cookies, pixels, tags, local storage or similar technologies.
This information may help provide essential site functionality, protect the store against fraud, remember preferences, understand website performance and, where permitted, support analytics or marketing activities.
Sources of Personal Information
We may obtain personal information directly from you, automatically through your use of the website, from Shopify, from payment providers, from delivery and logistics providers, from fraud-prevention or security providers and from other service providers supporting our ecommerce operations.
How We Use Personal Information
We may process personal information for purposes including processing and fulfilling orders, receiving payment, arranging delivery, managing returns and refunds, providing customer service, maintaining customer accounts, communicating about transactions, improving website functionality, preventing fraud and abuse, maintaining security, meeting legal and regulatory obligations and administering our business.
Where permitted by applicable law, personal information may also be used for analytics, service improvement, marketing or advertising purposes.
Lawful Bases for Processing
Depending on the relevant processing activity, we may rely on one or more lawful bases recognised under applicable UK data-protection law.
Where information is required to process an order, arrange delivery or provide requested customer service, processing may be necessary to perform a contract with the customer or take requested steps before entering into a contract.
Certain processing may be necessary to comply with legal obligations, including obligations relating to accounting, taxation, consumer protection, fraud prevention or regulatory requests.
We may rely on legitimate interests where processing is reasonably necessary for legitimate commercial or security purposes and those interests are not overridden by the individual's rights and interests.
Where the law requires consent, such as for certain marketing or storage/access technologies, we may rely on consent.
The applicable lawful basis depends on the specific processing purpose.
Order Fulfilment
We use order information to verify purchases, collect or confirm payment, prepare orders, arrange delivery, communicate order updates, process returns, issue refunds and resolve customer-service issues.
Without certain information, we may be unable to accept or fulfil an order.
Customer Service
When you contact us, we may use the information provided to investigate and respond to your enquiry.
This may include checking order history, payment status, delivery records, prior correspondence and information reasonably necessary to resolve a complaint, refund, return or product issue.
Fraud Prevention and Security
We may process personal information where reasonably necessary to protect customers, our website, payment systems and business operations from fraud, unauthorised transactions, misuse and cybersecurity threats.
This may involve automated systems provided by ecommerce, payment or fraud-prevention providers.
Marketing Communications
Where legally permitted, we may send marketing communications concerning products, promotions or other store-related information.
You may unsubscribe from electronic marketing using the unsubscribe mechanism contained in the communication where available or by contacting info@allbirdsax.shop.
Objecting to direct marketing will not prevent us from sending necessary transactional communications concerning an order or customer-service matter.
Cookies and Similar Technologies
allbirdsax.shop may use cookies and similar storage or access technologies.
Some technologies are necessary for functions such as checkout, security, fraud prevention, shopping-cart functionality, session management or remembering settings.
Other technologies may support analytics, website improvement, personalisation or advertising.
Where consent is legally required, we seek to obtain an appropriate choice before using technologies that require such consent. UK rules require appropriate transparency and, where applicable, valid consent for relevant cookies and similar technologies, although certain statutory exceptions may apply.
Users may also be able to manage certain technologies through browser settings or consent controls made available through the website.
Shopify and Service Providers
Our store uses Shopify technology.
We may share or make information available to Shopify and other service providers where reasonably necessary for them to provide services supporting our store.
These providers may include payment processors, fraud-prevention providers, hosting and technology providers, analytics providers, logistics companies, delivery carriers, communications providers, customer-service providers and professional advisers.
Service providers are expected to process information in accordance with applicable contractual and legal requirements.
Payment Providers
Payment providers may independently process information necessary to authorise, authenticate and complete payments.
Their handling of information may also be governed by their own privacy documentation and legal obligations.
Delivery and Logistics Providers
We may provide delivery information to carriers, fulfilment partners, warehouse providers and logistics companies where necessary to deliver purchases and manage delivery-related enquiries.
This information may include a customer's name, delivery address, contact information and information reasonably necessary to complete delivery.
Legal and Regulatory Disclosures
We may disclose information where reasonably necessary to comply with applicable law, court orders, regulatory requirements or valid requests from competent authorities.
We may also process or disclose information where necessary to establish, exercise or defend legal claims or to protect the rights, property and safety of the store, customers or others.
Business Transactions
If all or part of the business is reorganised, transferred, sold or otherwise involved in a corporate transaction, personal information may be disclosed to relevant advisers, prospective purchasers or successor organisations where lawful and reasonably necessary.
Any receiving organisation will remain subject to applicable data-protection obligations.
International Transfers
Shopify and other providers involved in operating an ecommerce website may process information in locations outside the United Kingdom.
Where a transfer constitutes a restricted international transfer under applicable UK data-protection law, we seek to use a legally recognised transfer mechanism where required, such as applicable UK adequacy regulations, appropriate safeguards or another lawful transfer basis.
ICO guidance confirms that restricted transfers must be covered by an applicable lawful transfer mechanism and identifies measures including the UK International Data Transfer Agreement and recognised safeguards.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, accounting, tax, fraud-prevention, dispute-resolution and business-record requirements.
Different categories of information may be kept for different periods depending on their nature, purpose and applicable legal obligations.
When information is no longer reasonably required, we may delete, anonymise or securely dispose of it in accordance with appropriate retention practices.
Data Security
We use reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission, storage system or electronic service can be guaranteed to be completely secure.
Customers should use appropriate precautions when creating passwords, accessing accounts and communicating sensitive information online.
Children's Privacy
Our services are intended for individuals capable of entering into online retail transactions in accordance with applicable law.
We do not intentionally seek to collect unnecessary personal information from children.
If you believe that a child has provided personal information in circumstances requiring parental or other lawful authorisation, contact info@allbirdsax.shop.
Your Data-Protection Rights
Depending on applicable law and the circumstances, individuals may have rights relating to access, correction, erasure, restriction, portability and objection to processing.
Where processing is based on consent, an individual may generally withdraw that consent without affecting the lawfulness of processing carried out before withdrawal.
The right to erasure is not absolute and may not apply where information must be retained for legal, contractual or other permitted reasons.
Individuals also have a right to object to certain processing, including an absolute right to object to use of their personal information for direct marketing.
Exercising Your Rights
To make a privacy request, contact:
We may need to verify your identity before acting on a request to help protect personal information against unauthorised disclosure.
We will respond in accordance with applicable legal requirements.
Complaints
If you have concerns about how we handle personal information, please contact info@allbirdsax.shop so that we can review the matter.
Individuals may also have the right to complain to the UK Information Commissioner's Office where applicable.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of independently operated third-party websites.
Customers should review the privacy information provided by those third parties before submitting personal information to them.
Changes to This Privacy Policy
We may update this Privacy Policy where necessary to reflect changes to our services, technology, business practices or applicable legal requirements.
The updated version will be published through allbirdsax.shop with a revised effective or update date where appropriate.
Contact
For privacy questions, requests or concerns:
allbirdsax.shop
Email: info@allbirdsax.shop
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