Shipping policy
This Shipping Policy explains the shipping and delivery arrangements applicable to orders placed through allbirdsax.shop.
For delivery-related questions, contact:
Email: info@allbirdsax.shop
Free Standard Shipping
allbirdsax.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS
There is no standard shipping charge for orders placed through allbirdsax.shop.
The free standard shipping policy applies regardless of the order value unless a different arrangement is clearly disclosed to and expressly selected by the customer.
Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
The delivery timeframe is an estimate provided in good faith based on normal order fulfilment and transportation conditions.
Customers should take this timeframe into account before completing a purchase, particularly where an item is required for a specific event, date or occasion.
Order Processing and Delivery
After an order is submitted, it may be subject to payment confirmation, fraud screening, order verification and preparation for shipment.
Once an order enters the delivery network, delivery progress may depend on the applicable carrier, delivery destination and other logistical circumstances.
We aim to fulfil and deliver orders within the delivery information communicated to customers.
UK consumer law also provides rules concerning the timing of delivery. Where no other period has been agreed, goods generally must be delivered without undue delay and within 30 days; a specific agreed delivery period can apply instead.
Delivery Estimates Are Not Guarantees
Although we make reasonable efforts to achieve the stated 15–20 day timeframe, an estimated delivery date is not necessarily a guaranteed delivery date unless we expressly state otherwise.
Delivery can occasionally be affected by circumstances including carrier delays, severe weather, transportation disruption, customs or border procedures where relevant, public holidays, peak shopping periods, local delivery restrictions, incorrect addresses and other circumstances outside our reasonable control.
Nothing in this provision removes any statutory consumer remedy available where goods are not delivered as required by law or by an agreed essential delivery deadline.
Delivery Addresses
Customers must provide a complete and accurate delivery address when placing an order.
This includes any apartment, unit, building, postal code or other information required for successful delivery.
Please review the delivery address carefully before submitting payment.
Address Corrections
If you notice an error in your delivery information after placing an order, contact:
as soon as possible.
We will make reasonable efforts to update the information where technically and operationally possible.
However, once an order has been processed, transferred to fulfilment or dispatched, we may be unable to change its destination.
Customers are responsible for errors in information they provide to the extent permitted by applicable law.
Shipment Confirmation
Where available, shipment confirmation or tracking details may be provided electronically after an order is dispatched.
Tracking information is supplied by or through the relevant fulfilment or carrier system.
Tracking updates may not appear immediately after a shipping label or tracking number is created.
Tracking Information
Where tracking is available, customers may use the tracking information provided to review shipment progress.
Tracking information is an operational tool and may occasionally experience delayed scans, incomplete updates or temporary inaccuracies.
A temporary lack of tracking updates does not necessarily mean that a parcel has been lost.
Multiple Shipments
Products contained in a single order may occasionally be shipped separately for operational or logistics reasons.
Where this occurs, customers may receive multiple parcels or tracking numbers.
There will be no additional standard shipping charge merely because an order is divided into multiple shipments.
Delivery Delays
If an order is delayed beyond the expected timeframe, please contact info@allbirdsax.shop.
We may review tracking information, fulfilment records and other relevant delivery information.
Where appropriate, we may contact or rely on information supplied by the relevant carrier or logistics provider.
Significant Delivery Delays
Where delivery is not completed within an agreed or legally required timeframe, customers may have remedies under applicable UK consumer law.
Where delivery by a particular date was essential and this was properly made part of the contract, additional statutory rights may apply.
Nothing in this Shipping Policy limits such rights.
Lost Parcels
If tracking information indicates that a parcel may have been lost, or the parcel has not arrived within a reasonable period after the expected delivery window, contact:
Please provide the order number and relevant delivery information.
We will investigate the shipment and determine the appropriate response based on the circumstances and applicable law.
Parcels Marked Delivered but Not Received
If tracking shows that a parcel was delivered but you cannot locate it, please first check the immediate delivery location, household members and any safe place or delivery point indicated by the carrier.
If the parcel remains missing, contact info@allbirdsax.shop.
We will review the available delivery information and assist with an appropriate investigation.
Damaged Packages
If a parcel arrives visibly damaged, photograph the exterior packaging and the affected product where reasonably possible.
Contact info@allbirdsax.shop with the order number and relevant evidence.
Damage claims and remedies will be handled in accordance with our Return & Refund Policy and applicable statutory rights.
Incorrect Deliveries
If you receive an item you did not order, contact info@allbirdsax.shop.
Please do not intentionally use, alter or dispose of the incorrect item before receiving instructions where retaining it is reasonably possible.
We will provide appropriate instructions and will not require the customer to bear costs that are legally our responsibility for correcting an incorrect delivery.
Delivery Attempts
Depending on the carrier and destination, delivery may require a delivery attempt, safe-place delivery, collection point or other local delivery procedure.
Customers should review carrier notifications where provided.
Unclaimed Packages
Where a package is returned because it was not collected or accepted, contact info@allbirdsax.shop.
We will review the circumstances and any applicable statutory rights before determining the appropriate next step.
Failed Delivery Due to Incorrect Customer Information
If delivery fails solely because materially incorrect or incomplete delivery information was supplied by the customer, additional delivery arrangements may be required.
Any additional charge will only be imposed where lawful and reasonably justified.
Customs and International Logistics
Where an order crosses an international border, customs procedures or local import processes may affect transportation times.
Any taxes, duties or other charges applicable to a transaction will be handled according to the information provided at checkout and applicable law.
We do not use this clause to impose undisclosed mandatory charges after a customer has entered into a contract where such charges were required to be disclosed beforehand.
Risk During Delivery
Consumer goods remain subject to applicable legal rules regarding risk while being delivered.
We do not attempt to transfer transport risk to consumers earlier than permitted under applicable UK consumer law.
Delivery to a Nominated Third Party
Where the customer asks for goods to be delivered to another person, reception desk, parcel location or other nominated recipient, delivery to that nominated person or location may constitute delivery where permitted under applicable law.
Public Holidays and Peak Periods
High-volume shopping periods, public holidays, severe weather and transportation disruption may affect delivery networks.
If a material delay becomes known to us, we will seek to provide reasonable information where possible.
Order Changes After Dispatch
Once an order has been dispatched, we generally cannot change the products contained in the parcel.
Customers wishing to return an eligible product after receipt should follow the Return & Refund Policy.
Cancellation and Shipping
Customers who wish to cancel an order should contact info@allbirdsax.shop promptly.
If the order has already been dispatched, customers may still be able to exercise applicable statutory cancellation rights after receiving it.
No Standard Shipping Fee
Because all standard orders receive free shipping, customers will not be charged an ordinary standard delivery fee through our standard shipping method.
Customer Responsibilities
Customers should provide accurate contact and delivery information, monitor reasonable delivery communications, check parcels promptly after receipt and contact us where a material shipping problem occurs.
Our Responsibilities
We aim to process orders responsibly, communicate delivery expectations clearly, use appropriate delivery and fulfilment services, investigate legitimate delivery problems and respect statutory consumer rights.
Relationship With Return Policy
This Shipping Policy should be read together with our Return & Refund Policy.
A delivery problem involving damaged, incorrect, faulty or unwanted goods may also be subject to the procedures described in that policy.
Changes to Shipping Arrangements
We may modify shipping methods or logistics providers for future orders where appropriate.
Changes will not remove shipping or consumer rights already applicable to an accepted order.
Contact
For delivery, tracking, missing-parcel or shipping questions:
allbirdsax.shop
Email: info@allbirdsax.shop
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