Terms of service
These Terms of Service govern access to and use of allbirdsax.shop, including purchases made through the website.
Throughout these Terms, references to "we", "us", "our" and the "Store" refer to allbirdsax.shop as the online store operator identified for these Terms.
By accessing the website or placing an order, you agree to these Terms to the extent permitted by applicable law.
Nothing in these Terms excludes or restricts mandatory statutory rights available to consumers.
Questions concerning these Terms may be sent to:
1. Use of the Website
You may use allbirdsax.shop for lawful personal shopping and other lawful purposes associated with the services made available through the website.
You must not knowingly use the website in a way that is fraudulent, unlawful, abusive, harmful to other users or intended to interfere with the proper operation, security or integrity of the store.
2. Eligibility
By submitting an order, you confirm that you have legal capacity to enter into the transaction or are otherwise legally authorised to do so.
You are responsible for ensuring that information provided in connection with an order is accurate and complete.
3. Product Information
We make reasonable efforts to display product descriptions, images, prices, specifications and other relevant information accurately.
Minor differences may occur between product photographs and physical goods due to display settings, photography, lighting, manufacturing tolerances or other legitimate factors.
Nothing in this section removes the customer's statutory right to receive goods that are as described and otherwise conform to applicable consumer law.
4. Availability
Products are offered subject to availability.
Adding an item to a shopping cart does not guarantee that the item will remain available until an order is accepted.
If an ordered product becomes unavailable, we may cancel the affected item or order and provide an appropriate refund for any amount already paid.
5. Prices
The price applicable to a purchase will be displayed through the store and confirmed through checkout.
We may change prices for future orders at any time.
Price changes will not normally affect an order already accepted, except where correction of an obvious pricing error is lawful and appropriate.
6. Pricing Errors
Despite reasonable efforts, a product may occasionally be listed at an incorrect price.
Where an obvious pricing error occurs, we may contact the customer before accepting or fulfilling the transaction.
We will not knowingly rely on this section to avoid an otherwise valid consumer obligation.
7. Orders and Contract Formation
Submitting an order constitutes an offer by the customer to purchase the products selected.
Receipt of an automated order confirmation does not necessarily mean that the order has completed every required verification step.
We may conduct reasonable payment, fraud and stock checks before fulfilment.
Once the transaction is accepted in accordance with the ordering process, the relevant purchase contract becomes binding subject to applicable law.
8. Order Refusal or Cancellation
We may refuse or cancel an order where reasonably necessary, including where payment cannot be authorised, fraud is reasonably suspected, a product is unavailable, delivery information is materially incomplete, an obvious pricing or listing error has occurred or fulfilment would be unlawful.
Where we cancel an order after receiving payment and the customer is entitled to repayment, we will issue the appropriate refund.
9. Payment
Customers must use a payment method made available through checkout.
By submitting payment information, the customer represents that they are authorised to use the selected payment method.
Payments may be processed by Shopify and/or third-party payment providers.
10. Shipping
allbirdsax.shop provides free standard shipping on all orders.
Our estimated standard delivery timeframe is 15–20 days.
Delivery estimates are subject to the further terms set out in our Shipping Policy.
11. Delivery Information
Customers are responsible for providing complete and accurate delivery information.
If you discover an error in your delivery details, contact info@allbirdsax.shop promptly.
We cannot guarantee that address changes can be made after an order has been processed or dispatched.
12. Delivery Delays
We will make reasonable efforts to fulfil orders within the delivery expectations communicated through the store.
Circumstances outside reasonable control may occasionally affect delivery.
Nothing in these Terms removes statutory remedies available where delivery requirements are not met.
13. Risk in Goods
Responsibility for the goods will pass in accordance with applicable law.
Nothing in these Terms is intended to transfer transport risk to a consumer earlier than permitted under UK consumer legislation.
14. Right to Cancel
Qualifying UK consumers purchasing goods online may have a statutory right to cancel the transaction within the applicable cancellation period.
Our Return & Refund Policy provides further information concerning cancellation procedures and returns.
UK distance-selling guidance generally provides a 14-day cancellation period following receipt of qualifying goods.
15. Faulty Goods
Products supplied to consumers are subject to applicable statutory requirements concerning conformity, including requirements relating to satisfactory quality, fitness for purpose and correspondence with description.
Where goods fail to meet applicable statutory standards, the customer may have rights to reject, repair, replacement, price reduction or refund depending on the circumstances.
These Terms do not reduce those rights.
16. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy together with applicable mandatory law.
Where there is any inconsistency between a discretionary store policy and a statutory consumer right that cannot lawfully be excluded, the statutory right prevails.
17. Promotional Offers
Discount codes, promotions and special offers may be subject to specific conditions.
Unless otherwise stated, promotional offers may not necessarily be combined.
We may withdraw or modify a future promotion where permitted by law.
18. Accounts
Where customer-account functionality is available, users are responsible for maintaining the confidentiality of account credentials.
You should contact us if you reasonably believe that your account has been accessed without authorisation.
We may suspend access where reasonably necessary to investigate suspected fraud or security concerns.
19. Acceptable Use
You must not knowingly introduce malware, viruses or other harmful code, attempt unauthorised access to the website or its infrastructure, interfere with security controls, scrape or extract content unlawfully, impersonate another person or use the store to conduct fraudulent transactions.
20. Intellectual Property
Website text, layout, graphics and other content may be protected by copyright, trademark or other intellectual-property rights belonging to us, our licensors or relevant third-party owners.
Nothing in these Terms transfers ownership of any intellectual-property right to a website visitor or customer.
Third-party trademarks, product names and other proprietary material remain the property of their respective owners.
21. Limited Permission to Use the Website
Customers are granted a limited, revocable, non-exclusive right to access and use the website for lawful personal shopping purposes.
This permission does not include any right to commercially reproduce, republish or exploit protected website content without lawful authorisation.
22. Third-Party Services
The website may rely on Shopify, payment processors, logistics providers, analytics tools and other third-party technology or services.
Third-party services may have their own terms and privacy practices.
We are not responsible for independent third-party conduct outside our legal responsibility or reasonable control.
23. Third-Party Links
Links to third-party websites may be provided for convenience.
The existence of a link does not necessarily mean that we endorse or control the third-party website.
Customers should review applicable third-party terms and privacy information before using external services.
24. Website Availability
We aim to keep the website reasonably accessible but do not guarantee uninterrupted availability.
Temporary interruptions may occur because of maintenance, technical problems, security measures, internet failures or circumstances outside our control.
25. Accuracy of Website Information
We may correct typographical errors, update product information and amend website content where appropriate.
Nothing in this clause permits us to misrepresent a product or avoid obligations relating to an accepted contract.
26. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot lawfully be excluded under applicable consumer law.
Subject to those mandatory protections, we are not responsible for losses that were not reasonably foreseeable consequences of our breach or for business losses arising from a consumer transaction where such exclusion is lawful.
27. Force Majeure and Events Outside Reasonable Control
We will not be treated as responsible for delay or failure caused solely by events outside our reasonable control to the extent permitted by applicable law.
Where such circumstances affect a customer order, we will seek to communicate reasonably and will continue to respect mandatory consumer remedies.
28. Privacy
Personal information is processed in accordance with our Privacy Policy and applicable data-protection law.
29. Changes to These Terms
We may update these Terms from time to time.
Changes will apply prospectively unless applicable law permits otherwise.
Terms applicable to an existing accepted order will not be retrospectively altered in a manner that unlawfully removes contractual or statutory rights.
30. Severability
If a provision of these Terms is found to be unlawful or unenforceable, that provision will be treated as modified or severed to the minimum extent necessary where legally appropriate.
The remaining provisions will continue to apply to the extent legally valid.
31. No Waiver
Failure to enforce a contractual right immediately does not necessarily constitute a permanent waiver of that right.
This section does not affect statutory consumer rights.
32. Governing Law and Consumer Rights
These Terms and transactions conducted through allbirdsax.shop are subject to applicable law.
Nothing in these Terms deprives a UK consumer of mandatory protections or jurisdictional rights available under applicable law.
33. Entire Agreement
These Terms, together with the policies and information expressly incorporated into the transaction, constitute the contractual framework governing use of the store and purchases, subject always to mandatory statutory rights.
34. Contact
Questions concerning these Terms may be directed to:
allbirdsax.shop
Email: info@allbirdsax.shop
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